Frequently Asked Questions

Here are some of our most frequently asked questions. If there is a question not listed below, please contact us.

How do I enrol my child at Queensgate College?

Queensgate College cannot accept applications from parents.

Sudents in KS3 and KS4 have to be referred by an educational establishment or local authority (commissioners). The school’s Director Patricia Shodimu manages the referral process.

See our Enrolment page for more information.

What will Queensgate College do if my child is off school?

Unless you have already explained to us the reason for your child’s absence, we will:

  1. Telephone you if your child does not arrive for registration.
  2. Write to you to invite you for a strategy meeting if your child has continuous attendance concerns.
  3. Refer persistent absences to the school attendance officer.

Is it ever alright for my child to be off school?

Absence from school can be authorised in the following cases:

  1. Sickness
  2. Medical appointments
  3. Days of religious observance
  4. Exceptional family circumstances
  5. They are going to a meeting about a Children’s Hearing or court, or if they are going to a Children’s Hearing, care review or court.
  6. By permission of the Head of School

Parent/carers are asked not to book family holidays during term time or during periods of students’ work experience. Permission needs to be given prior to a “Family Holiday” being taken by a student at Queensgate College

Holidays should not be taken during periods of formal examinations.

My child is being bullied, what should I do?

We define bullying as behaviour that is deliberate, repeated more than once and is designated to be hurtful. Bullies tend to pick on children who they think are unable to defend themselves. Bullying is not only about hitting or fighting. It also includes name calling, threats, taking belongings, intimidating and making unkind or abusive remarks. Children may try to hide the fact that they are being bullied because they are afraid or ashamed but you might notice some signs for example your child might:

  1. Change their behaviour
  2. Come home with torn clothing
  3. ‘Lose’ their dinner money, or ask for extra money
  4. Try to avoid going to school
  5. Complain regularly of headaches or stomach aches
  6. Have unexplained cut or bruises
  7. Play truant

We have anti-bullying procedures that help us to identify and deal with any case of bullying in school, but bullying does not only take place in school, it can also happen in the home or in the community.

Bullying can be serious and cause a lot of distress. If your child tells you that you are being bullied in school, ask for their permission for you to tell us. They may not have told us themselves because they are afraid that the bully will find out and the bullying will get worse. Try to help them to understand that the bullying will not stop whilst it is kept a secret. As soon as we know what is happening we will follow our anti- bullying procedures to try to stop it.

It is also distressing to suspect that your child might be bullying other children. Our anti-bullying procedures include trying to support children who bully to change their behaviour, so please talk to us if you think your child needs some help. You can find our contact details by clicking here.

What are the term dates for the school year?

To see the full term time calendar, please click here.

What is truancy?

If your child stays off school without permission and without good reason this is called Truancy.

Truancy can happen when a pupil doesn’t attend for just a part of the day, or for the whole day. Sometimes truancy happens because the pupil is unhappy at school. Maybe the pupil is being bullied, or struggling with their learning, or there is conflict with teachers or other pupils.

Parents must remember that they should not ignore or agree with or condone their child’s truancy.

We will do what we can to find out the reason behind the truanting. We will take immediate action and keep you informed.

How can I lodge a complaint?

Queensgate College believes that all complaints should be treated seriously and courteously and given the time they require to be heard. It is important to the school that complainants have confidence in these procedures and know that their case will be investigated impartially.

For more information, please refer to our Policies page.

What should I do if my child is anxious or worried about going to school?

Your child has a right to be safe and happy whilst in education. At times students can be anxious or worried about going to school. This can happen for lots of reasons such as

  1. Worry about something like homework
  2. Class test
  3. They are being bullied
  4. They have fallen out with other students or a teacher.

Sometimes parents will let their child stay off school because they think the school isn’t handling the situation well enough. Unfortunately this does not help find a solution to the problem. It’s important to talk to us if this kind of problem happens.

Please contact a member of staff with any worry your child has which is affecting their education. If you would like to talk to someone about your child’s worries or concerns there is information about agencies for help and advice in our “Parent Welcome Pack”, which you can download by clicking here.

Please download the “Parent Welcome Pack” if you require further information.

Download Parent Welcome Pack